Compliments or complaints

Your feedback is important because it lets us know what is working well and what can be improved. All feedback is welcome.

You can provide feedback by phone, email, in person, in writing or via the hospital’s website.

How to share your feedback with us

There are many ways to share your feedback about your experience at Fremantle Hospital.

To help us understand your feedback, please let us know:

  • what occurred and when, with dates and times if possible and who was involved
  • what you would like to happen as a result of sharing your feedback.

If you wish to be contacted about your feedback, please provide your contact details.

Share your experience on Patient Opinion

Patient Opinion (external site) is a social media platform where you can provide feedback about your experience, or the experience of someone you know, with one of our hospitals or our health service.

Anyone can use Patient Opinion – it is available to all consumers.

By sharing your story on Patient Opinion we:

  • listen and respond in ‘real time’ to your experiences
  • use the feedback to improve the quality of our services
  • strengthen relationships with our patients, their families, carers, staff and the community.

The South Metropolitan Health Service (SMHS) is notified when a consumer comments about our hospitals or health services and our senior staff then respond to patient stories on behalf of the health service.

Compliments and complaints

Compliments or suggestions

If you would like to pass on your thanks to the staff who cared for you, or if you have any suggestions on how we can improve, please let us know.  

Concerns or complaints

If you are unhappy with our service, please let us know.

  • We will contact you to let you know we have received your complaint. 
  • Formal complaints will be investigated within 30 working days in accordance with the WA Health Complaints Management Policy. If there are delays, we will let you know.
  • You will be given the name and contact details of a person to speak to during the process.
  • You will be informed of the outcome, either by letter or telephone, unless indicated otherwise. You can then respond or ask for further information if you wish.
  • Your complaint will not be included in your medical record and is confidential.
  • Making a complaint will not impact on any future care or treatment.
External advocacy and support

If you require external advocacy and support with the complaint process, contact the The Health Consumers’ Council (external site):

Unit 6 Wellington Fair 40 Lord Street, East Perth WA 6004
Phone: 9221 3422 
Freecall: 1800 620 780
Fax: 9221 5435

If you are unable to resolve your complaint through the Patient and Family Liaison Service, contact the Health and Disability Services Complaints Office (HaDSCO) (external site)for an independent review:

GPO Box B61, Perth WA 6838
Phone: 6551 7600
Fax: 6551 7630
Teletext phone: 6551 7640
Freecall: 1800 813 583
Email: mail@hadsco.wa.gov.au

Contact details and more information

Contact details

Patient and Family Liaison Service
Location: Level 5, B Block, Alma Street
Postal Address: PO Box 480, Fremantle WA 6959
Phone: 9431 2787
Email: FHFeedback@health.wa.gov.au

Other ways to be involved or share information at FH