Coming to hospital if you are in COVID-19 isolation or quarantine

South Metropolitan Health Service (SMHS) has procedures in place to protect patients, staff and visitors during the COVID-19 pandemic.

This includes hospital visits by any person in COVID-19 isolation or quarantine, including:

  • patients requiring urgent or planned medical care (including maternity care), and any approved essential carer accompanying them
  • inpatient visitors *
  • subcontractors attending the site for urgent service works *.

* Exceptional circumstances apply for visitors and vendors and pre-approval by the SMHS Chief Executive Officer is necessary.

This page contains information about coming to hospital at:

  • Rockingham General Hospital for emergency care, planned medical care and maternity assessments and procedures
  • Murray District Hospital for planned medical care.
If you need care

It is essential you phone ahead so our staff can meet you on arrival and escort you into the hospital.

For the safety of yourself, our staff and others, please do not come to the hospital without phoning ahead.


Rockingham General Hospital

If you need emergency care

You are permitted to leave home during isolation or quarantine if there is a medical emergency or a risk to your immediate safety.

Phone the Helpdesk on 9599 4000 and ask for the Emergency Department Nursing Shift Coordinator to advise you are in COVID-19 isolation or quarantine. The coordinator will tell you who to contact when you arrive and where that person will meet you.

You may travel to a hospital by private vehicle, taxi, or rideshare service.

You must:

  • tell your driver you are in COVID-19 isolation or quarantine
  • contact WA Police (13 14 44) and inform them that you have left isolation quarantine or isolation to travel to hospital.

Alternatively, you can call 000 (triple zero) and tell the emergency services staff you are in COVID-19 isolation or quarantine.

For planned medical care

Contact your hospital doctor or treating team to advise you are in COVID-19 isolation or quarantine and need to attend the hospital.

Your doctor or treating team will discuss options with you. If you need to attend the hospital your visit will be coordinated by a designated staff member.

Contact your doctor or treating department by phoning the switchboard on 9599 4000.

For maternity assessments and procedures

Contact the Maternity Unit on 9599 4000 to advise you are in COVID-19 isolation or quarantine and need to attend the hospital.

Your treating team will discuss options with you.


Murray District Hospital

There is no emergency department at Murray District Hospital. If you require immediate medical attention please see the information for Rockingham General Hospital above.

For planned medical care

Contact your hospital doctor or treating team to advise you are in COVID-19 isolation or quarantine and need to attend the hospital.

Your doctor or treating team will discuss options with you. If you need to attend the hospital your visit will be coordinated by a designated staff member.

Contact your doctor or treating department by phoning the switchboard on 9531 7222.

If you want to visit

Visiting if you are a close contact of a confirmed COVID-19 case

You may apply to be considered as an essential visitor if you:

  • are asymptomatic (have no COVID-19 symptoms)
  • return a negative daily rapid antigen test (RAT).

A request to be considered an essential visitor may be made by contacting the hospital switchboard on 9599 4000 and asking to speak with the ward nurse unit manager during business hours Monday to Friday, or outside of these hours ask to speak with the Hospital Coordinator Out of Hours.

The visit will only proceed if approval is given by the SMHS Chief Executive and will be coordinated by a designated staff member.

Visiting a quarantined patient

Visiting for COVID-19 quarantined patients may only be permitted for exceptional compassionate grounds.

A request to visit during you quarantine period may be made by the visitor, patient or the doctor caring for the patient. The visit will only proceed if approval is given by the SMHS Chief Executive and will be coordinated by a designated staff member.

To visit a patient at:

  • Rockingham General Hospital, phone the switchboard on 9599 4000 and ask to speak with the relevant ward/unit shift coordinator.
  • Murray District Hospital, phone the switchboard on 9531 7222 and ask to speak with the shift coordinator.

For subcontractors

Quarantined visitation by subcontractors is only permitted on exceptional circumstances. A request to visit can be made by Facilities Management, who will seek approval from the SMHS Chief Executive.

To arrange a subcontractor visit at:

  • Rockingham General Hospital, phone the switchboard on 9599 4000 and ask to speak with Facilities Management
  • Murray District Hospital, phone the switchboard on 9531 7222 and ask to speak with Facilities Management.
Where to park

 

Rockingham General Hospital

Where you and/or your driver will be advised to park will depend on whether you are coming for emergency care or to visit a patient.

Emergency care parking

The parking area is located out the front of the emergency department – see the map (PDF 195KB). Turn left at the first entrance off Elanora Drive. Follow the signage to the emergency department and proceed through the emergency drop off zone at the front of the emergency department to a reserved bay.

Quarantine visitor parking

The parking area is located at the back of the hospital – see the map (PDF 195KB). Turn left at the second hospital entrance off Elanora Drive and continue around the road until you see the Quarantine Visitor parking bay sign on the left near a demountable.

There are two reserved bays for COVID-19 isolated and quarantined patients and visitors.

Please be aware that this is a high traffic area frequently used by emergency service vehicles.


Murray District Hospital

Quarantine visitor parking

You and/or your driver will be advised to park in a reserved bay in the visitor parking area.

The parking area is located near the front of the hospital - see the Murray District Hospital map (PDF 212KB).

There is one reserved bay for COVID-19 isolated and quarantined patients and visitors. Please be aware that this is a high traffic area frequently used by emergency service vehicles.

When you arrive

Rockingham General Hospital

If you arrive and require immediate medical attention

Do not walk into the Emergency Department.

If you require immediate attention, phone the Emergency Department Nurse Shift Coordinator via the Helpdesk on 9599 4000.

If your call is not answered, please go to the emergency department triage and advise staff of your COVID-19 quarantine or self-isolation status.

For planned medical care, visitors and vendors

Please stay in your car and phone the relevant team you have been in contact with or the hospital switchboard on 9599 4000 and ask for the relevant shift coordinator.

You will be asked to conduct hand hygiene and apply a surgical mask.

A staff member will escort you and/or any approved essential carer from your care into the hospital.


Murray District Hospital

Please stay in your car and phone the relevant team you have been in contact with or the hospital switchboard on 9531 7222 and ask for the shift coordinator.

You will be asked to conduct hand hygiene and apply a surgical mask.

A staff member will escort you and/or any approved essential carer from your care into the hospital.

While you are at the hospital

It is important you follow all instructions from our staff in order.

This includes:

  • wearing the personal protective equipment provided by staff at all times you are in the hospital, including in a hospital room
  • agreeing to be escorted across the hospital site at all times.

Once your care or visit is complete, a staff member will escort you to your car to leave the hospital site.

More information

If you require further information on attending a hospital as a patient, visitor or vendor during a period of isolation or quarantine, visit Quarantine and isolation (Healthy WA).