To keep patients and staff safe during COVID-19, we have changed how we deliver mental health care across our hospitals and community mental health services.
While how ;we deliver your care has changed, providing mental health support to you remains our priority. Read more below about how we can keep working together, even with these changes, or download the flyer (PDF 199KB).
Telephone and video appointments
Our community service appointments are now via telephone or video call rather than face-to-face.
Our Integrated Therapy Services and Dialectical Behaviour Therapy programs are operating via telephone or video call (online groups).
We will contact you to talk about changes to your appointments.
Face-to-face appointments
Face-to-face appointments and home visits will only occur where clinically required.
Your clinical issues and where you will have your appointment will need to be assessed before we provide a face-to-face appointment.
You will not be able to attend an urgent face-to-face appointment if you:
- are unwell with COVID-19 type symptoms
- received a positive swab result within the last two weeks
- are a close contact of a confirmed COVID-19 case
- under quarantine or self-isolation.
If you need a support person
We understand that sometimes you want a support person to attend your appointment, however we encourage you to attend your appointment independently if you can manage or encourage your support person to wait outside unless they are a primary carer.
Read information for all visitors on proof of vaccination documents and screening processes.
At your appointment
Our staff will be wearing personal protective equipment (PPE) to all face-to-face appointments. This includes wearing surgical masks with either goggles or a face shield, and possibly gloves and a surgical gown.
If you have an urgent face-to-face appointment, you will be required to:
follow physical distancing guidelines
wear a surgical mask at all times. See how to be safe wearing a face mask (Healthy WA).
Visiting inpatients
Visiting to all wards is managed via a diary system. To make a booking, please phone the ward your family member has been admitted to. Please note we care for many patients and may not always able to meet your visiting requests.
Before entering the ward, visitors will be reminded of standard protocols including bringing items onto the ward.
During visiting hours on Monday to Friday, visitors must present to the Day Admissions Centre, B Block for screening, including RAT screening. You will then be issued a visitor’s card as proof of screening which you will need to show to W Block door staff before entering the wards.
On weekends, screening including RAT screening, will be performed by W Block mental health staff in the area you are visiting prior to entry.
Family meetings will be conducted via telephone, where possible.
Looking after yourself during COVID-19
COVID-19 has changed the way we live our lives, and it important to look after yourself to try and stay healthy and connected.
Find out about: